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Size guide
Our size guide below serves as a general guideline for helping you find your size. Please refer to 'Fit' section of each individual product for more detailed sizing of the product you're interested in adding to your eco-conscious wardrobe.
If you would like help finding your right size or have more questions, please don't hesitate to contact us via email hello@indigoluna.store or on social media. Our customer care team is happy to help.
We have a 14 day return policy too to give you time to try things on at home, or visit our stores in Australia or Bali.
| Size | AUS/UK | USA | FRA | SWE | JPN | BUST | WAIST | HIP |
| XXS | 4 | 0 | 32 | 30 | 5 |
75cm 29.5" |
59cm 23.2" |
82cm 32.3" |
| XS | 6 | 2 | 34 | 32 | 7 |
80cm 31.5" |
64cm 25.2" |
87cm 34.3" |
| S | 8 | 4 | 36 | 34 | 9 |
85cm 33.5" |
69cm 27.2" |
92cm 36.2" |
| M | 10 | 6 | 38 | 36 | 11 |
90cm 35.4" |
74cm 29.1" |
97cm 38.2" |
| L | 12 | 8 | 40 | 38 | 12 |
95cm 37.4" |
79cm 31.1" |
102cm 40.2" |
| XL | 14 | 10 | 42 | 40 | 14 |
100cm 39.4" |
85cm 33.5" |
107cm 42.1" |
| XXL | 16 | 12 | 44 | 42 | 16 |
105cm 41.3" |
92cm 36.2" |
112cm 44.1" |
| 3XL | 18 | 14 | 46 | 44 | 19 |
115cm 45.3" |
106cm 41.7" |
122cm 48" |
Winterfall Sizing Reference
Knit Blend
For our knitwear collection this year we have hand-blended Organic Cotton with a touch of recycled fluffy acrylic. So you can feel the softness of Organic Cotton mixed with the warmth of Repurposed Acrylic in long lasting pieces that make you feel wrapped, loved and relaxed. The feel of the material is completely like our beautiful organic cotton but we decided to blend it to make the pieces warmer and fall/flow is the most beautiful way. We don’t use any animal-based fibres in our collections so finding a balance this way for something that will last for years to come.
Sourcing: We have created our own blend of hand-blended Organic Cotton with leftover acrylic that has been collected by hand from various large manufacturers. We rescue the material to prevent it from going to landfill and give it another life through our sustainable designs.
Sustainability: ★★★★
Feel: Smooth, comfortable and gentle on the skin.
Made ethically and with love from 60% Organic Cotton + 40% Recycled Acrylic
Washing Instructions:
- Hand wash in cold water with natural detergent
- Turn garment inside out and wash with like colours. Do not wash with towels.
- Avoid wringing or crushing. Do not dry clean
- Lay flat in shade to dry
- Never hang your knitwear. Always keep them folded.
- Consider using a GUPPYFRIEND to minimise microfibre pollution
Returns & Exchanges
RETURN POLICY
Our dedicated craftsmen aim for consistency, yet the handmade process introduces subtle differences. Embrace the uniqueness of each piece, as it adds a special touch to every creation.
We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please follow the guidelines below.
Please ensure that the items are returned in their original, unworn, and re-sellable condition within 14 days of delivery.
Kindly note that returns must be made using a new satchel or the original satchel your order was delivered in.
Note that clearance items, and accessories (excluding beach sarongs, scrunchies and tote bags) are not elegible for returns.
AUSTRALIA RETURNS
Australia Post Portal: For fast and easy returns at a flat rate shipping cost of $9.60 AUD within Australia, use our Australia Post Portal here. Enter your order number and email address, then follow the steps to generate a shipping label. Present the label at your local Australia Post office for printing and attach it to your return package. (We encourage you to reuse your original packaging!)
Please note that return shipping costs for exchanges or change-of-mind returns are your responsibility. We are not liable for lost garments sent through alternative couriers.
INTERNATIONAL RETURNS
DHL Returns Portal: For easy international returns at a flat rate shipping cost of $35 AUD, use our DHL Returns Portal here. Enter your order number and email address, then follow the steps to schedule a DHL parcel pickup.
Please note that return shipping costs for exchanges or change-of-mind returns are your responsibility. We are not liable for lost garments sent through alternative couriers.
FAULTY GARMENTS
As an ethical slow fashion brand, our products are carefully crafted by hand. However, mistakes can happen. If we have missed a fault in our quality control, please contact our Customer Service team with your order number and images of the damage or defect. We will resolve the issue as soon as possible. Our faulty claims period is 5 weeks (excluding general wear and tear or improper care).
REFUND PROCESSING
Please allow up to 5 days for our Customer Service team to process your return. Refunds will be credited to the original payment method. If you used store credit or gift cards for the full purchase price, we will reinstate the original amount of store credit. If store credit or gift cards covered only part of the price, we will reinstate the original amount of store credit and process the remaining amount as a refund.
Please note that we will not refund any delivery fees or duties and taxes paid at the time of purchase. Our Customer Service team will notify you once your refund has been processed. We will not accept refunds or exchanges for garments that have not been cared for properly. Read the care tab for each product to ensure proper maintenance.
